Privacy Policy

1. Information We Collect

We and our authorized service providers may collect information provided directly by you through our website, by phone, email, or any other communication channels. We may also receive information from third parties legally authorized to share it with us. The information collected may include:

a. Personal and Contact Information:

Name, billing and delivery addresses, phone number, email, payment details, date of birth, gender, nationality, and information related to gift recipients.

b. Website and Technical Data:

IP address, location, browser type, device details, the URL used to access our website, pages visited, search terms, and items clicked.

c. Transactional Information:

Orders placed, products purchased, dates and times of transactions, incomplete orders, preferences, and personalized requests.

d. Third-Party Information:

Data provided by payment processors, delivery partners, loyalty programs, surveys, or promotional campaigns.

Please note that full payment card details are used only to process your transaction and are not stored or accessible to our staff. All payments are securely handled by certified and legally authorized partners.

2. How We Use Your Information

Your personal data may be used for the following purposes:

• To process and fulfill your orders or deliver requested services.
• To verify and complete financial transactions, including fraud prevention and credit checks.
• To respond to customer inquiries and provide support.
• To manage your account and improve your shopping experience.
• For analytical and statistical purposes to enhance website performance.
• For marketing communications, including newsletters and promotions (unless you choose to opt out).
• To ensure compliance with legal obligations and protect our rights and the rights of others.
• To maintain website integrity and security.

We may offer a Live Chat feature for customer support. Chat transcripts may be recorded and accessed solely for service quality purposes.

3. Information Sharing

We may share your personal data with:

• Our affiliated companies and trusted business partners.
• Authorized third-party service providers handling payment processing, logistics, IT, marketing, or website maintenance.
• Professional advisors such as lawyers, auditors, and insurers.
• Governmental, regulatory, or law enforcement authorities when legally required.
• Successors or acquirers in the event of a merger, acquisition, or restructuring.
• Gift recipients or warranty providers related to your order.

All third parties handling your information are contractually required to keep it confidential and use it only for the agreed purposes.

4. Marketing Preferences and Contact

When registering on our website, you may choose whether to receive marketing communications from us or our selected partners.

You can unsubscribe at any time by clicking the "unsubscribe" link in our emails or by contacting us directly.

For any privacy-related inquiries or to update your communication preferences, please contact us at:
📧 Contact@identiko.com

5. Data Security

Your personal information is stored on secure servers, and all payment transactions are encrypted using Secure Socket Layer (SSL) technology.

You are responsible for keeping your account credentials (username and password) confidential.

We have implemented robust security measures including encryption, monitoring, and authentication to safeguard our systems.

However, please note that no internet transmission is completely secure, and the exchange of data is carried out at your own risk.

6. International Data Transfers

Your personal data may be transferred and stored outside the United Arab Emirates.

By using our website, you consent to such transfers, acknowledging that privacy laws in other jurisdictions may differ.

We ensure that any third parties handling your data maintain strict confidentiality and comply with recognized data protection standards.

7. Policy Updates

We may revise this Privacy & Cookie Policy from time to time to reflect regulatory or operational changes.

Updates take effect once published on www.identikoae.com, and your continued use of the website signifies your acceptance of the revised policy.

8. Third-Party Advertising

Certain advertisements on our website may be served by third-party networks using cookies or similar technologies to personalize ads based on your interests.

We do not control the data collection practices of these third parties, and their privacy practices are not covered by this policy.

We recommend reviewing their privacy statements for additional details.